AI-powered customer support with smart automation
Freddy AI by Freshdesk brings AI capabilities to customer support at an accessible price point. Features include AI-powered ticket classification, canned response suggestions, chatbot deployment, and predictive analytics. Freddy learns from your support history to improve accuracy over time, making it a practical choice for growing support teams.
AI features from $15/agent/month on Growth plan
Freddy AI
Set up Freshdesk account
Enable Freddy AI features
Train with your support history
Deploy chatbot and AI features
Best For
Growing teams that need affordable AI-powered customer support
Free Trial
Free plan available
Mobile App
iOS and Android
API Access
REST API
Team Features
Team dashboards, SLA tracking, collaboration tools
Last Updated
2026-04
Freshdesk AI (Freddy) was released to the public, marking its official debut in the AI landscape.
Freddy AI
Our team verified Freshdesk AI (Freddy)'s pricing, features, and capabilities to ensure accuracy.
Try Freshdesk AI (Freddy) with Free plan available and transform your workflow.